Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦 Shipping

How long does shipping take?
Standard shipping takes 7–14 business days depending on your location. Express options may be available at checkout.

Do you ship internationally?
Yes! We ship to over 28 countries worldwide including the US, Canada, UK, France, Australia, and more.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to follow your package in real time.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Return Policy page for full details.

How do I start a return?
Contact us at our Contact page with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

💳 Payments

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify’s trusted payment system.

📧 Orders

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via our Contact page.

I received a wrong or damaged item — what do I do?
We’re so sorry! Please contact us within 48 hours with a photo of the item and your order number. We’ll make it right.

💬 Still have questions?

We’re happy to help! Reach out to us via our Contact page and we’ll get back to you as soon as possible.